How to request deletion of your Nexkey account

How to request deletion of your Nexkey account

Details

If you would like to have your Nexkey account deleted, please follow the steps below:

Steps

  1. Open the Nexkey app on your iPhone or Android device and log into your account.
  2. Navigate to MORE > Delete Account and follow the prompts.
  3. A request will be forwarded to Nexkey support. They will review it and email you back once the account has been deleted.
Info
Please note that Nexkey Support may follow up to inquire on your request to be sure that you fully intended to delete your account.

    • Related Articles

    • Connecting Your Nexkey Account with Zapier

      Getting started Automate your Nexkey workflows by connecting your account with Zapier! With Zapier, you can create automated workflows (“Zaps”) that trigger actions in Nexkey whenever something happens in another app — or vice versa. Here's what ...
    • Managing Groups in the Nexkey App

      Enabling Groups To set up Groups in the Nexkey app, you first need to enable it. To do this, go to the MORE section in the app and select Advanced features. Toggle Groups ON. Groups will now appear at the top of the MORE tab. Creating a Group Now ...
    • Understanding Errors in the Nexkey App

      Error 200 when Remotely Unlocking a Door(Nexkey Controller Only) Details: When attempting to remotely unlock a Nexkey Controller, you receive Error 200 or Error 210. Resolution: Should this error occur on your end, this means that the Nexkey ...
    • How to deal with issues logging into the Nexkey app

      Issue: I have a new phone number with no access to the previous number. If you recently received a new phone number, you won't be able to pass the multi-factor authentication step in order to log into the Nexkey app Steps to resolve Contact Nexkey ...
    • Managing Business Hours in the Nexkey Web Portal

      Business Hours will give you the ability to have your door automatically unlock itself and stayed unlock on a schedule that you set. This article will walk you through the steps to create and manage any schedules that you create. Please Note: The ...